Return Policy:

We believe in offering the Very Best ...Value, Quality and Selection. You may return unused items for exchange or store credit at any time. Please include a copy of the receipt along with the unused product and original packaging. Any items deemed defective by our return center can only be returned or exchanged within 30 days from the date of purchase. We reserve the right to not accept used items within this time period based on the item's condition. For any item purchased through the Internet please follow the Return or Exchange directions below.

To Return or Exchange an item by Mail:

1. Using the invoice you received with your item, indicate on the quantity and reason for each return item next to the item listing. Also indicate exchange or additional order items.

2. Box the item securely. The original invoice is required. Enclose the invoice plus all original packaging and accessories.

3. Address your package by using the return address on your original packaging.

4. We will issue a store credit for the cost of the item and the sales tax, if applicable. Shipping charges are not refundable, and shipping will be charged for the new items(s) sent.

Special & Custom Order Items:

You may change or cancel your order within 24 hours of placing it. After 24 hours, production of your custom order begins, so we cannot make changes. Changes or cancellations cannot be made on "rush" orders because production starts immediately.

Other Return Information

Special & Custom Order Items: If we made an error on your order we will fix the order immediately at no charge to you. If you made an error in your order, unfortunately we cannot issue a return or refund because we are unable to recover our cost on special order items. We do our best to minimize the chance for errors by helping you collect the necessary information to process your order.

Problems With Your Order

I Didn't Get All Of My Items - If items are shipped seperately by us on muli-item purchases, you will not incur additional shipping charges for the split shipment. The invoice enclosed with your order indicates which items shipped. If you have additional questions please feel free to contact us.

My Order Didn't Arrive - Orders shipped through Federal Express or UPS can be tracked. To access tracking information about your order go to Track My Order. For orders shipped through United States Postal Service or through Freight, please allow up to ten business days for your order to arrive.

An Item Is Damaged or Defective - Your satisfaction is our number one priority and if an item does not meet your expectations, simply return it to us. You can mail most items back by using the return address on the invoice enclosed with your order. You will be refunded for the cost of the item and sales tax if applicable.


Ordering Information

Order by Phone, E-Mail, or Internet. 1866-xlkites, sales@xlkites.com, xlkites online store
Payment methods: MasterCard, VISA, American Express, Discover, Novus credit cards; check or money order payable in US funds, and PayPal.

We take great care to ensure the accuracy of all information online. We reserve the right to make corrections if an error does occur.

Customer Service

Please email us or call 1-866-xlkites for service information on your order.

Delivery Outside the 48 Contiguous States

Call 1-866-xlkites anytime for delivery charge information to Alaska, Hawaii and international shipments.
All applicable duties and taxes will be paid by the package recipient of international shipments.

Need It NOW! Delivery Service

For next business day delivery, call 1-866-xlkites or email sales@xlkites.com anytime for information based on your service needs and product selection. We will make every effort to satisfy your delivery requests.

Lessons and Camps

Scheduling

Lessons and camps are filled on a first come-first serve basis. We will do our best to schedule you as quickly as possible, however we suggest calling at least 14 days in advance. A 30% non-refundable deposit is required, per person, at the time of booking to ensure proper availability of gear, water support, and instructors.

Rainchecks

If a lesson or camp is cancelled due to incliment weather, you will be issued a raincheck for the value of the lesson or camp that you booked. We will work hard to honor any rainchecks as quickly as possible, but your raincheck may be used towards further lessons, camps, or merchandise.

Cancellations or Late Arrivals

Lessons can be rescheduled up to 5 days in advance with no penalty. After this time an additional $50 fee will be required, per person, to reschedule the lesson. If you fail to arrive on time to your lesson without 24 hour notice, the amount of time you are late will be deducted from your total lesson time. Should XLKITES cancel your lesson, you will be issued a raincheck (see above discussion).

XLKITES has one of the greatest camp setups in the country. Our camps fill up quickly and are often run by the best kiteboarders, serving as guest instructors, from all over the world. Because of the high demand for camps we suggest you contact XLKITES as soon as spots are available. A 30% non-refundable deposit is required at the time of booking. Camps can be cancelled up to 14 days out with no additional penalty. If your reservation is cancelled within 14 days of the scheduled camp you will be assessed an additional 30% cancellation fee. For this reason we insist that XLCampers be serious about kiteboarding. Should XLKITES cancel your camp, you will be issued a raincheck (see above discussion).